Shipping policy

Aloura Life — Shipping Policy

1. Digital products — instant download

Our programmes, workbooks, journal and nutrition plans are digital products. When you complete your purchase:

You receive instant download access no physical item is shipped and no shipping fee is charged
Download links are sent to the email address you provide at checkout
You can access and re-download your purchases at any time
If you don't receive your download link, check your spam/junk folder, then contact us and we'll resend it right away

Please ensure your email address is correct at checkout digital delivery relies on it.

2. Physical products — print editions

When you order a printed product (for example, the 90-Day Journal paperback or leather-bound edition), it will be dispatched to the delivery address you provide at checkout.

Processing time

Orders are processed and dispatched within 3–5 working days of purchase
During busy periods (sales, launches), processing may take up to 7 working days we'll let you know if there's a delay
Digital products are dispatched at the point of receiving payment.

Shipping costs & delivery times

Destination	Method	Estimated delivery	Cost
United Kingdom	Standard (2nd Class / tracked)	2–4 working days after dispatch	from £3.99
United Kingdom	Tracked (1st Class)	1–2 working days after dispatch	from £4.50
Europe	International Standard (tracked)	5–10 working days after dispatch	calculated at checkout
Rest of world	International Standard (tracked)	7–14 working days after dispatch	calculated at checkout

Exact costs are calculated at checkout based on your address and order weight
Delivery times are estimates and may vary during peak postal periods

3. Tracking your order

Tracked orders come with a tracking number, which we'll email you once your item is dispatched. If you haven't received your tracking details within 5 working days of ordering, contact us and we'll investigate.

4. Delays, lost or damaged items

Delays: if your order hasn't arrived within the estimated window, contact us and we'll help track it. We'll do our best to resolve any postal issues quickly.
Lost in transit: if a tracked order is confirmed lost by the carrier, we'll send a replacement or issue a refund.
Damaged on arrival: please take photos of the damaged item and contact us within 7 days of delivery — we'll replace it or refund you.

5. International orders — customs & duties

For orders outside the UK, any customs duties, import taxes or fees charged by your country are the responsibility of the recipient. Please check your local rules before ordering — customs policies vary widely by country.

6. Amazon / KDP paperback orders

If you purchase the 90-Day Journal paperback through Amazon (KDP), your order is fulfilled and shipped by Amazon under their own delivery and returns terms. Please refer to Amazon's delivery information for those orders.